Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at joelnetwork.gift@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at joelnetwork.gift@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at joelnetwork.gift@gmail.com.

Refund & Return Policy (India)

This Refund & Return Policy is in accordance with applicable Indian consumer protection laws, including the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.

By placing an order on our store, you agree to the terms outlined below.

📦 Return Window

We offer a 7-day return request period from the date of delivery.

To request a return, please contact:
📧 joelnetwork.gift@gmail.com

Returns without prior approval will not be accepted.

📖 New Bibles & Books (Return Eligibility)

Returns and refunds are accepted ONLY under the following conditions:

The item delivered is incorrect, OR
The item is damaged or defective at the time of delivery

Conditions for Acceptance:

Item must be unused, in original condition, and with original packaging
Must include invoice or proof of purchase
Return request must be raised within 7 days of delivery

Important:

We do NOT accept returns for:

Change of mind
Wrong selection by customer
Items no longer needed

📚 Used Bibles & Books (No Return / No Refund)

Used items are sold on an “as-is” basis
Product condition is shared through images/videos before dispatch

Policy:

No returns, replacements, or refunds will be accepted for used books
Customers are advised to review all product details carefully before purchase

🚚 Return Shipping & Inspection

Customers must obtain approval before returning any product
Return shipping instructions will be provided via email

Once the product is received:

It will be inspected for condition and usage
If the item is found used, damaged, or altered, we reserve the right to:
- Reject the return, OR
- Apply a reasonable deduction from the refund amount

⚠️ Transit Damage & Partial Refunds

If a returned item is damaged during return shipping, the cost of damage will be deducted from the refund
Only the remaining eligible amount will be refunded

🚨 Damaged / Wrong Product (At Delivery)

As per Indian e-commerce rules, customers must report issues within 48 hours of delivery.

Please provide:

Clear photos/videos of the product
Order details

Email: joelnetwork.gift@gmail.com

Failure to report within this timeframe may result in rejection of the claim.

🔄 Exchanges

We currently do not offer direct exchanges.
Customers may place a new order after return approval (if applicable).

💳 Refund Process

Refunds will be processed only after inspection and approval
Approved refunds will be issued to the original payment method

⏳ Timeline:

Processing time: 7–10 business days
Additional time may be required by banks/payment providers

❌ Non-Returnable Items

The following items are not eligible for return/refund:

Used Bibles & books
Sale or discounted items
Gift cards

📍 Return Address

Used Bibles
Plot No 36A & 37P, Street No-5
Vikas Nagar Colony, Dammaiguda
Hyderabad – 500083
India

⚖️ Legal Disclaimer

We reserve the right to refuse returns that do not meet the above conditions
All disputes are subject to the jurisdiction of Hyderabad, Telangana, India
This policy complies with applicable Indian laws but does not limit statutory consumer rights where applicable